Why can’t I open my website

5 Main Reasons for

DNS_PROBE_FINISHED_NXDOMAIN

What does DNS_PROBE_FINISHED_NXDOMAIN mean?

Your browser can’t find the website you are trying to visit.

When you try to open a website, your computer first tries to ask for directions:

Where is the address of this website?

But if it can’t get an answer or asks the wrong source, this error shows up: DNS_PROBE_FINISHED_NXDOMAIN.

Why does it happen?

This error usually shows up when:

  • You typed the website name wrong (e.g. googel.com instead of google.com)
  • The website doesn’t exist
  • Your computer can’t connect to the internet properly
  • Your internet settings are not working correctly

How can I fix it?

Try these simple steps:

  1. Check the website name
    – Make sure there is no typo
  2. Refresh the page
    – Sometimes it’s just a small glitch
  3. Restart your computer and Wi-Fi (Router & Modem)
  4. Try another device or browser
    – If it works there, the problem is only on your current computer, laptop, tablet or mobile devices.
    – Try with Google Chrome, Bing or Yahoo
  5. Use a different Wi-Fi or internet connection / mobile connection (data)
    – Ask a friend to try with a different internet service provider (ISP) TM, Maxis, Unifi, CelcomDigi, Umobile & others.
    – Check if the entire world couldn’t access the website.
  6. Disable Firewall, VPN or Antivirus temporarily
    – These sometimes interfere with DNS resolution.
  7. Check domain name and website hosting expiry date.
    – Contact your domain, hosting or website provider

Common causes of the error

Cause Description
Incorrect domain name
A typo in the URL / domain name
– e.g. googel.com
WiFi or network issue
– DNS provider (e.g. ISP such as TM, Unifi, Maxis) may be down or slow

– Router not working or cable unplugged
Firewall / Antivirus or VPN blocking
Your system’s firewall, antivirus, or VPN may block DNS resolution
Computer settings issue

(Misconfigured DNS settings)
In your computer or router

– The “map” for the internet is broken, so it can’t find the website
The website really doesn’t exist
The domain or website may have been shut down or expired

How to Fix DNS Setting

Step by step

  1. Clear DNS cache
    – On Windows: Open Command Prompt, then type:

    ipconfig /flushdns

    – Restart DNS client service (Windows only)

  2. Change DNS to Google DNS
    – 8.8.8.8
    – 8.8.4.4